Within mobile app, in the upload menu press the "write us" button to compose an email and send it to us. If that doesn't work, you can also contact to bulent@bebyaz.com for support. Sending your purchase history page will also help us to resolve the problem much faster. You can see your history page by following these links:

iOS:

https://finance-app.itunes.apple.com/purchases

Android:

https://play.google.com/store/account/orderhistory